Twice this week I've been told, "Thank you for your patience. I'm sorry you had to wait."
That's assuming a great deal, don't you think?
Am I patient simply because you didn't hear my angry thoughts and detailed instructions on how you could vastly improve the ineptitude of your system? Or because you didn't see on my face the utter amazement I felt as employees ignored requests or worse, provided incorrect information?
My silence does not indicate patience. So if you must thank me, get at least that much right.
How about . . .
"Thank you for not revealing how utterly frustrated you are with us at this moment."
or better yet . . .
"Thank you for not taking 'customer service' too seriously. Obviously, we don't either."