My friend comes in from the east coast. She's visited two times in ten years. And BOTH times, the airline she's traveling on (different ones) lost her luggage. Ok, that's aggravating but not a total ARGH.
That's what happens next.
First she's told that they don't know where her and the other 15 passengers' luggage is. What do we get those handy computerized tags for if not for keeping up with such things?
Then she's given a telephone number that only takes her to computerized option or the friendly reminder that she can check the bag's status online.
What happened to HUMAN customer SERVICE????
The bag arrived this morning . . . 21 hours after she did.